Contact
Contact Christmas Dance AI
Last updated: November 14, 2026
One inbox handles everything: support, refunds, billing, privacy, and rights concerns. Email support@christmas-dance.net and tell us what happened — a real person reads every message.
Email support
Write to support@christmas-dance.net from the email address on your Christmas Dance AI account whenever possible — it is the fastest way for us to find your orders and videos.
What to include
- The email address you use on Christmas Dance AI.
- The video link or job reference, shown in My Videos next to each video.
- What you were trying to do, what happened instead, and roughly when.
- A screenshot or the timestamp of the problem, when there is something to see.
Common requests
- Video problems — the result looks wrong, a render failed, or the download does not work. Failed renders return their 10 credits automatically; we can check a delivered video that missed the mark.
- Account and billing — sign-in trouble, credits, orders, invoices, and payment questions.
- Privacy — deleting your photos before their normal retention window, deleting a finished video, or deleting your account.
- Rights concerns — if you believe a video made here uses your image or content without permission, email us with the details and we will review it promptly.
What to expect
Christmas Dance AI is a small, independently run service, so replies are not instant — usually within a couple of days. Reports involving children, intimate imagery, or threats are prioritized and handled first.
If someone is in immediate danger, contact your local emergency services before writing to us.
Answers you may not need us for
- A render failed — the 10 credits already returned to your balance; you can retry immediately.
- How to post with the official sound — download the MP4 and add the Deck the Halls sound in the TikTok app.
- Photo rules and what is allowed — the Acceptable Use Policy answers both in one page.
Operator
Operator: the independent operator of christmas-dance.net. Business, legal, and privacy contact: support@christmas-dance.net.