Legal
Refund Policy
Last updated: November 14, 2026
This policy explains what happens when a render fails and how to ask for help when a delivered video does not meet your expectations. It is part of the Terms of Service.
Failed, canceled, or timed-out renders
Every render costs 10 credits. If the job fails, you cancel it, or it times out after 15 minutes, those 10 credits return to your balance automatically so you can try again. This is a credit return, not a cash refund.
A credit return never creates a new grant, and it happens once per failed job. If the returned credits do not appear, email support@christmas-dance.net with the job reference.
Unhappy with a delivered video
AI output varies. Examples include a face that does not look like your photo, two dancers whose faces swap, or a pet that does not resemble your pet. If a delivered video is not acceptable, email support@christmas-dance.net from the account address and explain the problem.
Include the video link or job reference and, when possible, a screenshot or the timestamp of the problem. We review the job and the delivered file. If the issue is a service or delivery failure, we may refund the original payment; if the render worked as described, we may offer another credit or explain why a refund is not available.
What is not automatically refunded
- Credits spent on a video that was successfully delivered and is watchable, when the only issue is that you changed your mind.
- Credit pack purchases that have already been partly used, except where a refund is required by law or granted after support review.
- Jobs canceled or rejected because the upload violated the Acceptable Use Policy.
How to request a refund
- Email support@christmas-dance.net from the account email address.
- Include the video link or job reference and the reason for the request.
- Tell us whether you want a refund to the original payment method or a credit return, when either is possible.
- We may ask for more details so we can reproduce the problem. Do not send a full card number or other payment credentials by email.
Chargebacks
Please contact support before starting a chargeback so we can check the job and fix the problem. A chargeback may suspend the account while the payment provider investigates.
Your legal rights
This policy does not limit any consumer right that cannot be limited by law in your jurisdiction. Where a statutory right applies, it takes precedence over this policy.
Contact
Refund questions: support@christmas-dance.net.
Operator: the independent operator of christmas-dance.net. Business, legal, and privacy contact: support@christmas-dance.net.